Effective Date: August 23, 2026 · Last Updated: August 23, 2026
These Terms of Service ("Terms") are a binding agreement between KnetixIQ LLC, a Texas LLC with its principal place of business at 138 Count David Cv, Dripping Springs, TX 78620 ("KnetixIQ," "we," "us"), and the person or entity that creates an account or otherwise uses the Services ("you," "Customer").
BY CREATING AN ACCOUNT, CLICKING "I AGREE," OR USING THE SERVICES, YOU ACCEPT THESE TERMS. IF YOU ARE ACCEPTING ON BEHALF OF A BUSINESS, YOU REPRESENT YOU HAVE AUTHORITY TO BIND THAT BUSINESS.
KnetixIQ provides a business management platform for contractors and trade businesses, consisting of:
(a) Reseller Platform. A private-labeled instance of a third-party CRM/automation platform built on GoHighLevel ("GHL"), including workflow automation, LeadConnector Phone (calling), and LeadConnector A2P/connector messaging services (collectively, the "Platform").
(b) KnetixIQ Application. Software developed and owned by KnetixIQ that runs alongside the Platform, including:
Together, the Platform and the KnetixIQ Application are the "Services."
2.1 Pass-Through Nature. The Platform runs on infrastructure owned and operated by GoHighLevel, Inc., a company with no affiliation to KnetixIQ. KnetixIQ resells and configures access to GHL's platform; it does not own, control, or guarantee the underlying infrastructure.
2.2 Incorporation by Reference. Your use of the Platform is also governed by GoHighLevel's own Terms of Service and Privacy Policy, currently available at https://www.gohighlevel.com/terms and https://www.gohighlevel.com/privacy-policy, as updated from time to time. You agree to comply with GHL's terms as a condition of using the Platform through KnetixIQ. If GHL's terms and these Terms conflict on a matter exclusively within GHL's control (e.g., their infrastructure uptime, their AUP for their systems), GHL's terms control that matter as between you and GHL; as between you and KnetixIQ, these Terms control.
2.3 No Liability for GHL's Acts or Omissions. KnetixIQ is not responsible for: GHL platform outages, bugs, or downtime; changes GHL makes to pricing, features, or its terms; GHL's suspension or termination of the underlying account for reasons outside KnetixIQ's control (including GHL's own compliance actions); or any act or omission of GHL, its subprocessors, or telephony/messaging carriers. KnetixIQ will make commercially reasonable efforts to notify you of known material GHL-side disruptions but has no obligation to cure them.
2.4 A2P/10DLC and Telephony Compliance. LeadConnector Phone and connector messaging services are subject to carrier and regulatory requirements (including A2P 10DLC registration, the TCPA, and CAN-SPAM/CTIA guidelines). You are solely responsible for: obtaining proper consent before calling or texting any contact; honoring opt-outs and Do-Not-Call requests; the accuracy of your brand/campaign registration information; and the content of messages and calls sent through your account. Noncompliant use that causes carrier suspension, fines, or third-party claims is your responsibility, and you agree to indemnify KnetixIQ for losses arising from your noncompliant use (see Section 11).
You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your account, including activity by employees, contractors, or crew members you grant access to. Notify us promptly of any unauthorized access.
4.1 Ownership. As between you and KnetixIQ, you own all data you input, upload, or generate through the Services — including contacts, leads, pipeline data, messages, call recordings, calendar entries, pricing inputs, measurements, and estimates ("Customer Data"). KnetixIQ claims no ownership interest in Customer Data.
4.2 Export Rights. You may export or download your Customer Data at any time during your subscription, in a standard format made available through the Platform's export tools, without additional fee for standard exports. This right survives suspension of your account for nonpayment (to the extent legally permitted) and applies through the effective date of termination.
4.3 Phone Number Portability. Any phone number provisioned to you through the Platform is portable. You may request porting of your number to another carrier or provider at any time, subject to standard industry porting timelines and any requirements imposed by the underlying carrier or GHL. KnetixIQ will not unreasonably withhold cooperation with a porting request and will not impose a penalty fee for porting out, though the carrier or GHL may charge standard porting fees outside KnetixIQ's control.
4.4 Website Files. If KnetixIQ builds a website for you as part of the Services, you may request and receive the underlying HTML/CSS/asset files for that website at any time, so you can host it elsewhere. This does not include KnetixIQ's proprietary templates, frameworks, or reusable components used to build the site, which remain KnetixIQ's property, but the delivered, rendered output for your specific site is yours to take.
4.5 Deletion on Termination. Upon termination, KnetixIQ will retain Customer Data for 30 days to allow export, after which it may be deleted per our data retention practices (see Privacy Policy).
This section governs the Painter Estimator and Commercial Takeoff Utility specifically.
5.1 You Control the Inputs. You — not KnetixIQ — control and are solely responsible for all pricing, labor rates, material costs, markup, and measurement inputs used in the Painter Estimator, and for all measurements, quantities, and dimensions derived from the Commercial Takeoff Utility. KnetixIQ does not set your prices, does not verify your measurements, and does not warrant that any output is accurate, complete, or fit for a particular project.
5.2 Tools, Not Professional Judgment. The Estimator and Takeoff Utility are calculation aids. They are not a substitute for a professional site visit, licensed measurement, engineering review, or your own quality control. Output accuracy depends entirely on the accuracy of what you input and how you interpret the source plans/drawings.
5.3 Mandatory Review Before Client Delivery. You are required to independently review and verify every estimate, quote, or takeoff output before it is sent, presented, or delivered to any client or third party. KnetixIQ has no obligation to and does not review, audit, or verify outputs on your behalf, and bears no responsibility for estimates or takeoffs sent to your clients without your independent review.
5.4 No Warranty of Accuracy. KnetixIQ makes no representation or warranty, express or implied, that any estimate, price, quantity, or measurement generated through the Services is accurate, and disclaims all liability for errors, omissions, cost overruns, underbidding, lost profit, rework, contract disputes, or any other loss arising from reliance on Services-generated output. This disclaimer applies regardless of whether the error originated from a software defect, a data input error, a plan misread, or any other cause.
5.5 Indemnification for Estimate/Takeoff Losses. You agree to indemnify and hold KnetixIQ harmless from any claim, demand, or loss — including from your own clients, subcontractors, or crew — arising from an inaccurate estimate, price, or measurement produced or facilitated by the Services, except to the extent caused by KnetixIQ's gross negligence or willful misconduct in the software's core calculation logic (as opposed to your inputs).
You will not use the Services to: violate any law (including telemarketing, spam, or consumer-protection law); infringe another's rights; transmit malware; misrepresent your identity; or attempt to reverse-engineer, resell, or white-label the Services to third parties beyond your own business's use, except as expressly permitted in a separate reseller/partner agreement.
7.1 Payment Method Authorization. You must maintain a valid credit card on file with our payment processor, Stripe, Inc. ("Stripe"). By providing a card, you authorize KnetixIQ to charge that card, via Stripe, for: (a) recurring subscription fees on each billing date; (b) the late fee described in Section 7.3; and (c) any reactivation fee described in Section 7.5, without further notice for each individual charge, until you cancel or the card is updated. KnetixIQ does not receive, store, or have access to your full card number; card data is collected, tokenized, and stored directly by Stripe, a PCI-DSS Level 1 certified processor.
7.2 Due Date. Invoices are due on the billing date shown on your invoice or account dashboard ("Due Date"). If the card on file is declined, we will attempt to notify you and may retry the charge.
7.3 Late Fee. If payment is not received within 15 days of the Due Date, a one-time flat late fee of $50 will be charged per overdue invoice. This fee reflects the administrative cost of collection and is not interest; it does not compound and is not calculated as a percentage of the amount owed.
7.4 Account Lock (30 Days). If payment remains outstanding 30 days after the Due Date, KnetixIQ may suspend ("lock") your access to the Services, including the Platform, Crew Calendar, Painter Estimator, and Takeoff Utility. A locked account does not forfeit your data-export rights under Section 4.2 or your phone number porting rights under Section 4.3 — you may still request export of your Customer Data and porting of your phone number while locked, by contacting [email protected]. We will notify you by email at the time of lock.
7.5 Termination and Deletion (60 Days). If payment remains outstanding 60 days after the Due Date, KnetixIQ may terminate your account and delete your Customer Data, subject to the following:
7.6 Disputes. If you believe a charge, late fee, or lock is in error, contact [email protected] before the applicable deadline; we will investigate in good faith and will not proceed to the next stage (lock or deletion) while a good-faith dispute is pending review.
7.7 Third-Party Payment Processing. Payments are processed by Stripe, an independent third-party payment processor with no affiliation to KnetixIQ. Your card data is transmitted directly to and held by Stripe under Stripe's own Terms of Service and Privacy Policy, currently available at https://stripe.com/legal and https://stripe.com/privacy. KnetixIQ is not liable for Stripe's platform outages, processing delays, declined-transaction errors, security incidents, or any other act or omission of Stripe or its systems. Notwithstanding the foregoing, KnetixIQ remains responsible for instructing Stripe to charge the correct amount, at the correct time, in accordance with this Section 7 — a billing error caused by KnetixIQ's own instruction to Stripe (as distinct from an error in Stripe's processing of a correct instruction) remains KnetixIQ's responsibility to identify and correct.
Fees are otherwise non-refundable except as required by law or expressly stated.
8.1 KnetixIQ IP. KnetixIQ and its licensors own all right, title, and interest in the KnetixIQ Application, including the Crew Calendar, Painter Estimator, and Commercial Takeoff Utility software, their underlying code, algorithms, templates, and design — excluding Customer Data. We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term.
8.2 Feedback. If you provide suggestions or feedback, you grant KnetixIQ a royalty-free, perpetual license to use it without obligation to you.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. KNETIXIQ DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY ESTIMATE, MEASUREMENT, OR OUTPUT WILL BE ACCURATE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) KNETIXIQ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, OR COST OVERRUNS ARISING FROM ESTIMATE OR MEASUREMENT INACCURACY; AND (B) KNETIXIQ'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO KNETIXIQ IN THE SIX (6) MONTHS PRECEDING THE CLAIM. This limitation applies regardless of the legal theory of liability and even if KnetixIQ was advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You agree to defend, indemnify, and hold harmless KnetixIQ, its officers, and employees from any claim arising from: (a) your use of the Services; (b) your Customer Data; (c) your violation of these Terms or applicable law, including TCPA/telephony compliance; or (d) estimates, prices, or measurements you deliver to clients, as described in Section 5.5.
Either party may terminate for convenience per the notice period in your order form, or immediately for material breach not cured within 15 days of notice. Sections 4.2 (export), 5 (estimating disclaimers), 8 (IP), 9–11 (warranty/liability/indemnity), and 13 (governing law) survive termination.
13.1 Governing Law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
13.2 Binding Arbitration. Except as provided in Section 13.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, before a single arbitrator, seated in Travis County, Texas. Judgment on the arbitration award may be entered in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.
13.3 Class Action Waiver. YOU AND KNETIXIQ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims and may not preside over any form of class or representative proceeding.
13.4 Carve-Outs. Notwithstanding Section 13.2: (a) either party may bring an individual claim in small claims court if it qualifies; and (b) either party may seek injunctive or other equitable relief in the state or federal courts located in Travis County, Texas to protect its intellectual property or confidential information, at any time, including while an arbitration is pending.
13.5 Opt-Out. You may opt out of Sections 13.2–13.3 by sending written notice to [email protected] within 30 days of first accepting these Terms. If you opt out, disputes will instead proceed exclusively in the state or federal courts located in Travis County, Texas, and you and KnetixIQ each waive any right to a jury trial.
13.6 Venue for Non-Arbitrable Matters. For any claim properly outside arbitration under Section 13.4, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Travis County, Texas.
We may update these Terms with notice (e.g., email or in-app notice) at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance.
If any provision is unenforceable, the rest remains in effect. These Terms are the entire agreement between you and KnetixIQ regarding the Services, superseding prior agreements on the same subject (other than GHL's own terms per Section 2.2). You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to your account email.
Contact: [email protected]
See also: Privacy Policy